Customer Service

Customer Service is a key component to any business. Our number one priority is to give satisfaction to you and your customers thus enhancing your reputation.

Our experience has shown that there is considerable ability and different skills required for all methods of customer contact. Pack-IT’s fully trained staff provide an exceptional service whether it be call handling, responding to e-mails or tracking parcels.

Pack-IT can undertake all the activities required to receive your orders, processing from a telephone call or e-mail to fulfilment and despatch.

Or we can integrate seamlessly into your established systems to ensure your order processing is carried out seamlessly – the choice is yours.

“We have been working with Pack-IT for over four years to cater for all our fulfillment needs. We can’t fault the service they offer, they have been very flexible and the staff have been very helpful from the start. They have achieved a quick turn around on all occasions, as we work to a tight schedule. I would not hesitate to recommend Pack-IT to any other company.”A James, Office Manager

Account Management & Back Office Systems

Each client has a dedicated account manager who acts as an interface between your client and Pack-IT. We strongly believe in providing transparent information to our clients so that they have complete confidence in every level of our operation.

Services we offer include:

• Fax, e-mail, web-based & telephone order processing services
• Response management & fulfilment
• Query handling & customer support
• Data cleansing & list management
• Data capture & database building programmes

All our contact centre services are linked to our fulfilment activity – providing our clients with a total customer handling solution, from initial contact through to fulfilment. Your stock will be stored, your calls answered, orders taken and despatched – within an agreed timescale.

Imagine what you could do when you are freed from the responsibilities of the day to day chores – build the business, test new ideas, develop your marketing or go on holiday – call us NOW on 029 2036 5900 to discuss the options available to you.

WHY OUTSOURCE YOUR FULFILMENT?

What are the six best reasons for outsourcing your solution to Pack-IT?